🇮🇩 Indonesia (Bali) flight delayed or cancelledBandara

Delays, cancellations, missed connections and lost bags at the airline counter. What you tick stays on your phone. Nothing is stored or sent anywhere.

What happened

My flight is delayed.Penerbangan saya ditunda.

My flight was cancelled.Penerbangan saya dibatalkan.

My first flight was late and I missed my connecting flight.Penerbangan pertama saya terlambat sehingga saya ketinggalan penerbangan lanjutan.

I was denied boarding because the flight was overbooked.Saya tidak bisa naik pesawat karena penerbangannya kelebihan pemesanan (overbooked).

My checked bag did not arrive.Bagasi yang saya titipkan tidak datang.

My checked bag was damaged.Bagasi yang saya titipkan rusak.

What to ask the airline for

Please rebook me on the earliest next flight.Mohon pindahkan saya ke penerbangan berikutnya yang paling cepat.

I don't want to fly. I would like a refund.Saya tidak jadi terbang. Saya ingin pengembalian dana (refund).

Please provide a hotel for tonight.Mohon sediakan hotel untuk malam ini.

Can I get a meal voucher?Apakah saya bisa mendapat voucher makan?

Please give me a written confirmation of the delay or cancellation. I need it for my insurance.Mohon berikan surat keterangan keterlambatan atau pembatalan. Saya membutuhkannya untuk asuransi.

I want to file a baggage report (PIR). Please give me the reference number.Saya ingin membuat laporan bagasi (PIR). Mohon berikan nomor referensinya.

Please deliver my bag to my hotel when you find it.Jika bagasi saya sudah ditemukan, mohon kirimkan ke hotel saya.

Will you reimburse essentials I need to buy now?Apakah biaya barang kebutuhan mendesak yang saya beli sekarang akan diganti?

Other useful sentences

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Keep these (for compensation and insurance)

Boarding pass and booking confirmation (a photo is fine)
The written delay or cancellation confirmation from the airline
Receipts for meals, hotel and transport while you waited
For bag problems: the PIR reference number and photos of the bag
Photos of the departures board or announcements, with the time visible

Your rights (summary)

EU261 compensation applies to flights departing the EU (and into the EU on EU airlines), so it usually does not cover flights between Asia and these countries.
Complain to the airline first, in writing, with the documents above. Keep copies of everything.
On Indonesian scheduled domestic flights, a Ministry of Transport regulation (PM 89/2015) sets drinks and meals by delay length, and cash compensation for long delays (summary). On international flights, rebooking, refunds, meals and hotels mostly follow the airline's conditions of carriage. Ask the airline counter first, in writing.

Before you go

Mobile data (eSIM)

If you get sick or lose something in Indonesia (Bali), maps, translation and calling for help all need data. Install an eSIM before you fly and it works as soon as you land.

See Airalo eSIM plans

Airport transfers and transport

Taxis and directions are the hardest part when you can't speak the language in Indonesia (Bali). Booking an airport pickup or transport pass in advance means less to explain on arrival.

See airport transfers on Klook

Travel medical insurance

A hospital visit in Indonesia (Bali) can cost a lot without insurance. Travel insurance can cover treatment, and most insurers ask for the medical certificate, itemized receipt and police report these cards help you request.

Compare EKTA travel insurance

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These cards help you communicate. They are not medical or legal advice. In an emergency, call the local emergency number. Contacts and procedures change; check the official sites.

What you tick stays on your phone. Nothing is stored or sent anywhere. · Last checked: 2026-10